FREQUENTLY ASKED QUESTIONS

Everything you need to know about London Log Company!

ALL OF YOUR QUESTIONS ANSWERED HERE…

 

WHY SHOULD I USE KILN-DRIED LOGS?

Kiln-dried logs are a great option for home and restaurant use for several reasons. Firstly they contain less moisture than other logs (Seasoned etc.) meaning they burn longer and at a higher heat making them better for your food/home and the environment. Secondly, as a result of the low moisture content kiln-dried logs produce much less smoke which means less pollutants in the environment and less build-up in extractors and chimneys.

 

WILL YOU CARRY THE LOGS INTO MY HOUSE IF I ORDER HOME DELIVERY?

Mostly we will. However, it remains at the driver’s discretion. If it’s going to break their back and you aren’t willing to help them, then you should definitely expect a no.

 

IS RESTAURANT DELIVERY FREE OF CHARGE?

We always endeavour to deliver FOC. However, same day & express deliveries are charged at £35.

 

IS HOME DELIVERY FREE?

Home delivery is free of charge if you spend over £75. Delivery is £25 if the order is below £75.

 

HOW CAN YOU CLAIM YOUR SPANISH CHARCOAL IS SUSTAINABLE?

Not a single tree is cut down in the making of our Spanish Holm Oak charcoal, the low-hanging branches are coppiced during the natural pruning process used to maintain the trees. The charcoal is then made on the land using ancient techniques where no machines are used.